# Alina Homecare - Christchurch

*Operated by Alina Homecare Services Limited.*

Alina Homecare - Christchurch is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2021

## Practical info

- Postcode: BH23 3TA
- Registered manager: Gale, Charlene
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 22/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-07-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-22
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2021-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-07-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-07-22

### Other

- Finding
  - Evidence: Service developed best-practice partnerships with CQC, Public Health England and the Home Care Providers Association.
  - Published: 2021-07-22
- Finding
  - Evidence: Open, positive culture; staff felt supported and able to raise concerns; multi-layered quality assurance processes in place.
  - Published: 2021-07-22
- Finding
  - Evidence: End of life care planning incorporated spiritual and cultural backgrounds with DNACPR documentation maintained.
  - Published: 2021-07-22
- Finding
  - Evidence: Person-centred care plans reflected individual lifestyle choices, communication needs and health conditions.
  - Published: 2021-07-22
- Finding
  - Evidence: Collaborative working with external agencies including social workers, palliative care nurses (Marie Curie, Macmillan), OTs and GPs.
  - Published: 2021-07-22
- Finding
  - Evidence: Staff received condition-specific training (dementia, stoma care, diabetes) and regular supervisions, spot checks and annual appraisals.
  - Published: 2021-07-22
- Finding
  - Evidence: IPC practices aligned with government guidance; PPE used correctly and staff participated in COVID-19 testing and vaccination programmes.
  - Published: 2021-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2021-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-07-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-07-22
- Finding
  - Preventing and controlling infection
  - Published: 2021-07-22
- Finding
  - Using medicines safely
  - Published: 2021-07-22
- Finding
  - Staffing and recruitment
  - Published: 2021-07-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-07-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-22
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2021-07-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-07-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7726804801

HomeCare Compass is an independent guide and is not affiliated with the CQC.