# Avondalecare (Kent) Limited

Avondalecare (Kent) Limited is a CQC-regulated home-care agency in Westgate-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: CT8 8QY
- Registered manager: Cannaby, Teresa
- Local authority: Kent
- Region: South East
- City: Westgate-on-sea
- Last CQC check: 29/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with health, social care and housing organisations to support people's wellbeing
  - Published: 2023-08-11
- Finding
  - Evidence: Provider researching outstanding-rated services and leaders booked on training to drive continuous improvement
  - Published: 2023-08-11
- Finding
  - Evidence: Positive staff culture with visible, approachable management and investment in staff training including Level 5 safeguarding
  - Published: 2023-08-11
- Finding
  - Evidence: Effective audit systems established covering recruitment, medicines and care records following previous breach of regulation 17
  - Published: 2023-08-11
- Finding
  - Evidence: Medicines managed safely with pharmacist assessments, monitored dosage systems and staff monitoring for side effects
  - Published: 2023-08-11
- Finding
  - Evidence: Person-centred risk management with people involved in agreeing how to manage risks and develop independence
  - Published: 2023-08-11
- Finding
  - Evidence: Staff knew people well, understood safeguarding and worked effectively with external agencies including local authority safeguarding team, mental health team and police
  - Published: 2023-08-11
- Finding
  - Evidence: Recruitment processes improved with robust DBS checks, employment gap exploration and people involved in interview panels
  - Published: 2023-08-11
- Finding
  - Evidence: Staff supported through induction, Care Certificate, ongoing training and supervision
  - Published: 2022-07-21
- Finding
  - Evidence: Open, transparent working relationships with local authority and other professionals
  - Published: 2022-07-21
- Finding
  - Evidence: Accessible information available in large print, easy read and via translation services
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred care planning with goals and flexibility to changing needs
  - Published: 2022-07-21
- Finding
  - Evidence: Staff were described as kind, caring, reliable and respectful of dignity and independence
  - Published: 2022-07-21
- Finding
  - Evidence: Effective infection prevention and control practices in place
  - Published: 2022-07-21
- Finding
  - Evidence: Medicines were managed safely with regular competency assessments and audits
  - Published: 2022-07-21
- Finding
  - Evidence: Risks were assessed with detailed guidance for staff on safe support and equipment use
  - Published: 2022-07-21
- Finding
  - Evidence: People felt safe and protected from abuse; staff knew how to identify and raise concerns
  - Published: 2022-07-21
- **leadership** _(moderate)_
  - Evidence: The registered manager did not have access to recruitment records and had not had the opportunity to check staff had been recruited safely.
  - Published: 2022-07-21
- **governance** _(critical)_
  - Evidence: The registered provider had failed to operate effective systems to assess, monitor and improve the quality and safety of the service.
  - Published: 2022-07-21
- **staff_competency** _(moderate)_
  - Evidence: A full employment history with dates of employment had not been obtained. Any gaps in employment had not been identified and explored
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-21
- Finding
  - Promoting a positive person-centred culture
  - Published: 2022-07-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7701653348

HomeCare Compass is an independent guide and is not affiliated with the CQC.