# Bicester Care and PA Limited

Bicester Care and PA Limited is a CQC-regulated home-care agency in Bicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2022

## Practical info

- Postcode: OX26 4UL
- Registered manager: Bunting, Lisa
- Local authority: Oxfordshire
- Region: South East
- City: Bicester
- Last CQC check: 29/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-06-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-29

### Other

- Finding
  - Evidence: Provider understood and acted on the Duty of Candour.
  - Published: 2022-06-29
- Finding
  - Evidence: Open, supportive leadership with clear governance, audits, and partnership working with external agencies.
  - Published: 2022-06-29
- Finding
  - Evidence: Strong communication needs assessment and adherence to the Accessible Information Standard.
  - Published: 2022-06-29
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect and promoted independence.
  - Published: 2022-06-29
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, regularly reviewed.
  - Published: 2022-06-29
- Finding
  - Evidence: Staff completed Care Certificate-aligned induction, ongoing training, regular supervision and spot checks.
  - Published: 2022-06-29

### responsive

- Finding
  - End-of-life care and support
  - Published: 2022-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-29
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29
- Finding
  - Using medicines safely
  - Published: 2022-06-29
- Finding
  - Staffing and recruitment
  - Published: 2022-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-29

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-06-29
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-06-29
- Finding
  - Duty of candour - openness and honesty when things go wrong
  - Published: 2022-06-29
- Finding
  - Promoting a positive, person-centred, open culture
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7694023867

HomeCare Compass is an independent guide and is not affiliated with the CQC.