# Callaway Care and Support Limited

Callaway Care and Support Limited is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2022

## Practical info

- Postcode: HA0 3HS
- Registered manager: Barley, Samantha
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 13/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-13
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare
  - Published: 2022-04-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-13

### Other

- Finding
  - Evidence: Strong partnership working with GPs, psychologists and local learning disabilities team
  - Published: 2022-04-13
- Finding
  - Evidence: Visible, approachable registered manager with clear management structure and quality assurance systems
  - Published: 2022-04-13
- Finding
  - Evidence: Service demonstrated Right support, right care, right culture principles
  - Published: 2022-04-13
- Finding
  - Evidence: Use of Makaton, pictures and social stories to meet communication needs
  - Published: 2022-04-13
- Finding
  - Evidence: Person-centred care plans reflecting people's choices, wishes and aspirations
  - Published: 2022-04-13
- Finding
  - Evidence: Comprehensive induction and training including learning disabilities and autism
  - Published: 2022-04-13
- Finding
  - Evidence: Medicines managed safely with competency-assessed staff and good MAR records
  - Published: 2022-04-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-13
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-13
- Finding
  - Using medicines safely
  - Published: 2022-04-13
- Finding
  - Staffing and recruitment
  - Published: 2022-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-13

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-13
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2022-04-13
- Finding
  - Duty of candour - being open and honest with people when something goes wrong
  - Published: 2022-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7689372278

HomeCare Compass is an independent guide and is not affiliated with the CQC.