# HomeLife Carers (Barnstaple)

*Operated by Home Life Carers Limited.*

HomeLife Carers (Barnstaple) is a CQC-regulated home-care agency in Barnstaple.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: EX31 3TA
- Registered manager: Crome, Lisa
- Local authority: Devon
- Region: South West
- City: Barnstaple
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-09-30
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-30

### Other

- Finding
  - Evidence: Open, person-centred culture with approachable management
  - Published: 2022-09-30
- Finding
  - Evidence: Robust quality monitoring through audits and spot checks
  - Published: 2022-09-30
- Finding
  - Evidence: Good partnership working with GPs, district nurses and occupational therapists
  - Published: 2022-09-30
- Finding
  - Evidence: Strong, kind and compassionate caring relationships praised by people, relatives and professionals
  - Published: 2022-09-30
- Finding
  - Evidence: Care plans were personalised, detailed and reflected preferences including cultural/religious needs
  - Published: 2022-09-30
- Finding
  - Evidence: Staff were well trained, completed Care Certificate and induction including shadowing
  - Published: 2022-09-30
- Finding
  - Evidence: Effective infection control and PPE practice during COVID-19
  - Published: 2022-09-30
- Finding
  - Evidence: Medicines managed safely with staff training and competency assessments
  - Published: 2022-09-30
- Finding
  - Evidence: Effective recruitment, selection processes and DBS checks in place
  - Published: 2022-09-30
- Finding
  - Evidence: People felt safe and supported by staff in their homes
  - Published: 2022-09-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-30
- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Staffing and recruitment
  - Published: 2022-09-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-30
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture; engaging people and staff
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7682447138

HomeCare Compass is an independent guide and is not affiliated with the CQC.