# Hands on Care Homecare Services

*Operated by Hands on Care Homecare Services Limited.*

Hands on Care Homecare Services is a CQC-regulated home-care agency in Market Drayton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: TF9 3PX
- Registered manager: Whitehead, Kimberley
- Local authority: Shropshire
- Region: West Midlands
- City: Market Drayton
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-11-10
- Finding
  - Evidence: Strong partnership working with external health and social care professionals
  - Published: 2022-11-10
- Finding
  - Evidence: Effective quality assurance audits with action plans driving continuous improvement
  - Published: 2022-11-10
- Finding
  - Evidence: Registered manager proactive in identifying issues and taking action prior to inspection
  - Published: 2022-11-10
- Finding
  - Evidence: Staff described as kind, compassionate and respectful of people's dignity and privacy
  - Published: 2022-11-10
- Finding
  - Evidence: People and relatives involved in care plan development; care plans personalised to individual needs and preferences
  - Published: 2022-11-10
- Finding
  - Evidence: Robust medicines management with electronic app monitoring and real-time audit by registered manager
  - Published: 2022-11-10
- Finding
  - Evidence: Staff used PPE effectively; one person noted 'PPE wearing has been meticulous'
  - Published: 2022-11-10
- **record_keeping** _(minor)_
  - Evidence: Although risk assessments were seen on files, not all staff told us they had read them or seen them.
  - Published: 2022-11-10
- **staff_training** _(minor)_
  - Evidence: The provider and the registered manager told us, "Induction is not fit for purpose and needs review." Some staff felt the training could be improved, especially for staff who did not have previous care experience.
  - Published: 2022-11-10
- **missed_or_late_visits** _(moderate)_
  - Evidence: One person told us, "They are not very good at time keeping." People shared examples of late calls and explained how these impacted on their care needs and the timing of meals.
  - Published: 2022-11-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7676028922

HomeCare Compass is an independent guide and is not affiliated with the CQC.