# Helping Angels Ltd

Helping Angels Ltd is a CQC-regulated home-care agency in Stoke On Trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2022

## Practical info

- Postcode: ST6 1EA
- Registered manager: Simpson, Kelly
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke On Trent
- Last CQC check: 11/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals and local authority
  - Published: 2022-05-11
- Finding
  - Evidence: Positive, person-centred leadership culture valued by staff and families
  - Published: 2022-05-11
- Finding
  - Evidence: Strong duty of candour, with apologies offered when things went wrong
  - Published: 2022-05-11
- Finding
  - Evidence: Open, learning culture with policies updated following concerns
  - Published: 2022-05-11
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE and testing
  - Published: 2022-05-11
- Finding
  - Evidence: Robust medication audits identifying and addressing discrepancies
  - Published: 2022-05-11
- Finding
  - Evidence: Staff trained in safeguarding and confident in reporting concerns
  - Published: 2022-05-11
- Finding
  - Evidence: Robust risk assessments updated regularly, including moving and handling and nutrition
  - Published: 2022-05-11
- Finding
  - Evidence: Safe recruitment with comprehensive pre-employment checks and induction
  - Published: 2022-05-11
- Finding
  - Evidence: People felt safe with staff and confident in the care provided
  - Published: 2022-05-11
- **communication_with_families** _(minor)_
  - Evidence: we noted how the response levels for earlier in the year were low. We recommended the provider use different formats such as verbal feedback and pictorial methods
  - Published: 2022-05-11
- **incident_learning** _(moderate)_
  - Evidence: a concern had been raised due to the delay in the length of time incidents were being reported back to management.
  - Published: 2022-05-11
- **medication_management** _(minor)_
  - Evidence: There were a small number of gaps on the medication administration recording system (MAR).
  - Published: 2022-05-11
- **medication_management** _(minor)_
  - Evidence: The system in place for recording where on the body analgesic skin patches were being applied was not sufficient to demonstrate where on the body they were being rotated
  - Published: 2022-05-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-11
- Finding
  - Using medicines safely
  - Published: 2022-05-11
- Finding
  - Staffing and recruitment
  - Published: 2022-05-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-11
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-05-11
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2022-05-11
- Finding
  - Duty of candour
  - Published: 2022-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-766251234

HomeCare Compass is an independent guide and is not affiliated with the CQC.