# MSA Care Walsall

*Operated by MSA Care Services Limited.*

MSA Care Walsall is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/11/2021

## Practical info

- Postcode: WS4 2HT
- Registered manager: Clarke, Amanda
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 24/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-03

### Other

- Finding
  - Evidence: Infection control measures including PPE use, COVID-19 testing and vaccination verification were assured.
  - Published: 2023-06-03
- Finding
  - Evidence: Incidents and accidents were reviewed with action plans and target dates to prevent reoccurrence.
  - Published: 2023-06-03
- Finding
  - Evidence: Effective partnership working with GPs, community nurses, opticians and chiropodists.
  - Published: 2023-06-03
- Finding
  - Evidence: Registered manager promoted an open, honest, person-centred culture with strong staff support and family values.
  - Published: 2023-06-03
- Finding
  - Evidence: Complaints were recorded, analysed for themes and responded to in line with policy.
  - Published: 2023-06-03
- Finding
  - Evidence: Provider matched staff by personality, culture and language skills to meet the needs of a diverse population.
  - Published: 2023-06-03
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed and involved people and their relatives.
  - Published: 2023-06-03
- Finding
  - Evidence: Service worked within Mental Capacity Act principles with consent sought at every step of care.
  - Published: 2023-06-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-03
- Finding
  - Staffing and recruitment
  - Published: 2023-06-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-03
- Finding
  - Using medicines safely
  - Published: 2023-06-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7662174907

HomeCare Compass is an independent guide and is not affiliated with the CQC.