# Pinewoods Homecare

*Operated by Quality Home Care (NW) Limited.*

Pinewoods Homecare is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/02/2022

## Practical info

- Postcode: PR8 2DT
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 25/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-24
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-24
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Open, well-led culture with regular audits, spot checks and responsiveness to feedback
  - Published: 2022-03-24
- Finding
  - Evidence: Strong promotion of privacy, dignity and independence embedded in service values
  - Published: 2022-03-24
- Finding
  - Evidence: Care Certificate-aligned induction, shadowing of experienced staff, and regular supervisions/appraisals
  - Published: 2022-03-24
- Finding
  - Evidence: Staff trained in safeguarding and confident to escalate concerns; appropriate notifications made to local authority and CQC
  - Published: 2022-03-24
- Finding
  - Evidence: Effective infection prevention and control procedures including COVID-19 measures
  - Published: 2022-03-24
- Finding
  - Evidence: Thorough recruitment checks and consistent staffing enabling continuity of care
  - Published: 2022-03-24
- Finding
  - Evidence: Personalised risk assessments reviewed regularly and shared with staff, families and professionals
  - Published: 2022-03-24
- Finding
  - Evidence: Medication managed safely by trained and competent staff with regularly audited MARs
  - Published: 2022-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Meeting people's communication needs (Accessible Information Standard)
  - Published: 2022-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and meet their needs and preferences
  - Published: 2022-03-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-03-24

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-24
- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7661660505

HomeCare Compass is an independent guide and is not affiliated with the CQC.