# Always There Domiciliary Care Limited

Always There Domiciliary Care Limited is a CQC-regulated home-care agency in Epping.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2021

## Practical info

- Postcode: CM16 4BP
- Registered manager: Biggins, Jennifer
- Local authority: Essex
- Region: East
- City: Epping
- Last CQC check: 16/Jan/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well supported, valued and had access to robust induction, training and supervision.
  - Published: 2021-01-16
- Finding
  - Evidence: End of life care delivered to Gold Standard Framework with trained staff and personalised plans.
  - Published: 2021-01-16
- Finding
  - Evidence: Good multi-agency working with GPs, district nurses, occupational therapists and hospital discharge teams.
  - Published: 2021-01-16
- Finding
  - Evidence: Effective infection control processes including full PPE compliance during the COVID-19 pandemic.
  - Published: 2021-01-16
- Finding
  - Evidence: Positive and open culture with a committed registered manager delivering high-quality personalised care.
  - Published: 2021-01-16
- Finding
  - Evidence: Strong person-centred care plans reviewed regularly and co-produced with people and relatives.
  - Published: 2021-01-16
- Finding
  - Evidence: Consistent staffing with punctual visit delivery; people did not experience missed or late visits.
  - Published: 2021-01-16
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding with clear reporting responsibilities.
  - Published: 2021-01-16
- **medication_management** _(minor)_
  - Evidence: one person's medicine administration record (MAR) had been handwritten and there was no record who had completed the MAR.
  - Published: 2021-01-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7659320996

HomeCare Compass is an independent guide and is not affiliated with the CQC.