# Home Instead

*Operated by Dartford Home Care Ltd.*

Home Instead is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2022

## Practical info

- Postcode: DA8 1AT
- Registered manager: Thapa, Ram Chandra
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 11/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-11
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-02-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-11

### Other

- Finding
  - Evidence: Complaints handled proactively; relatives reported prompt action on concerns raised
  - Published: 2022-02-11
- Finding
  - Evidence: Digital care app enabling real-time access to care notes for relatives and office staff, promoting transparency
  - Published: 2022-02-11
- Finding
  - Evidence: Positive, inclusive workplace culture with staff wellbeing programmes, recognition initiatives and employee assistance programme
  - Published: 2022-02-11
- Finding
  - Evidence: Strong quality assurance system with daily, weekly, monthly, quarterly and annual audits across all service areas
  - Published: 2022-02-11
- Finding
  - Evidence: Innovative community initiatives including Lions message in a bottle scheme, dementia championing and community CPR training
  - Published: 2022-02-11
- Finding
  - Evidence: Staff supported through induction, Care Certificate, mandatory and specialist training, regular supervision and annual appraisal
  - Published: 2022-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-11
- Finding
  - Using medicines safely
  - Published: 2022-02-11
- Finding
  - Staffing and recruitment
  - Published: 2022-02-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7654027864

HomeCare Compass is an independent guide and is not affiliated with the CQC.