# Aspects Care - Grimsby

*Operated by Aspects Care Limited.*

Aspects Care - Grimsby is a CQC-regulated home-care agency in Grimsby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/06/2023

## Practical info

- Postcode: DN36 4QS
- Registered manager: Brookes, Dawn
- Local authority: North East Lincolnshire
- Region: Yorkshire & Humberside
- City: Grimsby
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with community health and social care professionals
  - Published: 2023-06-15
- Finding
  - Evidence: Open and inclusive leadership with good staff morale and reflective incident learning culture
  - Published: 2023-06-15
- Finding
  - Evidence: Effective governance with audits, risk checks, care plan reviews and medicine record monitoring
  - Published: 2023-06-15
- Finding
  - Evidence: Person-centred culture with staff treating people as individuals and upholding their rights
  - Published: 2023-06-15
- Finding
  - Evidence: Sufficient staffing with consistent teams providing continuity of care and one-to-one support
  - Published: 2023-06-15
- Finding
  - Evidence: Medicines managed safely with competency-assessed staff and STOMP principles implemented
  - Published: 2023-06-15
- Finding
  - Evidence: Provider worked closely with local authority, social workers and healthcare professionals
  - Published: 2022-05-11
- Finding
  - Evidence: Positive, inclusive culture with good rapport between staff and people
  - Published: 2022-05-11
- Finding
  - Evidence: End of life care documents recorded people's preferences and wishes
  - Published: 2022-05-11
- Finding
  - Evidence: Communication needs considered in care plans with easy-read and pictorial formats available
  - Published: 2022-05-11
- Finding
  - Evidence: MCA and DoLS procedures followed best practice guidance and legislative requirements
  - Published: 2022-05-11
- Finding
  - Evidence: Staff received induction, ongoing training, and regular opportunities to discuss development needs
  - Published: 2022-05-11
- Finding
  - Evidence: People felt safe and well looked after; staff had been recruited safely
  - Published: 2022-05-11
- Finding
  - Evidence: Staff knew how to keep people safe from abuse and were confident raising concerns with external agencies
  - Published: 2022-05-11
- Finding
  - Evidence: Staff were motivated to provide person-centred care based on people's choices and preferences
  - Published: 2022-05-11
- **incident_learning** _(moderate)_
  - Evidence: The provider did not gather and use information from the daily running of the service such as care plan reviews to learn and improve the care provided
  - Published: 2022-05-11
- **record_keeping** _(moderate)_
  - Evidence: monitoring documentation had not been completed in line with the provider's policies and procedures or identified areas we found on inspection.
  - Published: 2022-05-11
- **governance** _(moderate)_
  - Evidence: There was an ineffective system for identifying and reporting environmental concerns. For example, some appliances and fixtures were broken
  - Published: 2022-05-11
- **governance** _(moderate)_
  - Evidence: medication audits did not identify the concerns we found on inspection in regards to recording, storing and returning medicines.
  - Published: 2022-05-11
- **governance** _(critical)_
  - Evidence: An effective system was not consistently operated to monitor the quality and safety of the service.
  - Published: 2022-05-11
- **infection_control** _(moderate)_
  - Evidence: Cleaning schedules were not in place. The provider did not have any evidence to support additional infection control measures had been implemented
  - Published: 2022-05-11

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-05-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-11
- Finding
  - Using medicines safely
  - Published: 2022-05-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7653122545

HomeCare Compass is an independent guide and is not affiliated with the CQC.