# Sunlite Recruitment Company Limited

Sunlite Recruitment Company Limited is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/06/2022

## Practical info

- Postcode: DA1 3QG
- Registered manager: Harrison, Anne-Marie
- Local authority: Bexley
- Region: London
- City: Dartford
- Last CQC check: 09/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-09

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-09

### Other

- Finding
  - Evidence: Staff felt well supported with regular formal and informal supervision.
  - Published: 2022-06-09
- Finding
  - Evidence: Registered manager acted promptly to address issues identified during inspection.
  - Published: 2022-06-09
- Finding
  - Evidence: Communication needs were met using easy read and picture formats in line with the Accessible Information Standard.
  - Published: 2022-06-09
- Finding
  - Evidence: People were treated with dignity, respect, kindness and compassion.
  - Published: 2022-06-09
- Finding
  - Evidence: Staff followed government guidance on infection prevention and control, including COVID-19.
  - Published: 2022-06-09
- Finding
  - Evidence: Risks were assessed with detailed guidance for staff to keep people safe.
  - Published: 2022-06-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-09
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-09
- Finding
  - Using medicines safely
  - Published: 2022-06-09
- Finding
  - Staffing and recruitment
  - Published: 2022-06-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-09
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-09
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7647113324

HomeCare Compass is an independent guide and is not affiliated with the CQC.