# Guyatt House Care

*Operated by Guyatt House Care Ltd.*

Guyatt House Care is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Outstanding |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 28/09/2022

## Practical info

- Postcode: CB25 9PB
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with local authority, healthcare professionals and multidisciplinary teams.
  - Published: 2022-09-28
- Finding
  - Evidence: Robust governance including monthly multi-perspective quality reviews involving people, families, staff and stakeholders.
  - Published: 2022-09-28
- Finding
  - Evidence: Strong leadership culture with visible, accessible management; staff felt valued and well-supported.
  - Published: 2022-09-28
- Finding
  - Evidence: Complaints and concerns handled transparently with clear feedback loops and shared learning across the team.
  - Published: 2022-09-28
- Finding
  - Evidence: People supported to pursue employment, voluntary work and community activities tailored to their individual interests and goals.
  - Published: 2022-09-28
- Finding
  - Evidence: Outstanding communication support including individual communication plans, low-arousal strategies and accessible information formats.
  - Published: 2022-09-28
- Finding
  - Evidence: Highly personalised, person-centred care plans co-designed with people using pictures, photos and drawings in accessible formats.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff recruited to match specific individuals' needs; people involved in interview processes.
  - Published: 2022-09-28
- Finding
  - Evidence: Positive risk-taking culture fully embedded, with people involved in managing their own risks and decisions.
  - Published: 2022-09-28
- Finding
  - Evidence: Exceptional safeguarding knowledge; staff facilitated safety sessions and supported people to understand risks, including online safety.
  - Published: 2022-09-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-28
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-28
- Finding
  - Working in partnership with others
  - Published: 2021-11-27
- Finding
  - Continuous learning and improving care
  - Published: 2021-11-27
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2021-11-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-11-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-11-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-11-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7628368579

HomeCare Compass is an independent guide and is not affiliated with the CQC.