# Learning and Support Services Limited

Learning and Support Services Limited is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2022

## Practical info

- Postcode: CM3 1LN
- Registered manager: Chapman, Lee
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 08/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-08

### Other

- Finding
  - Evidence: Effective partnership working with other healthcare professionals
  - Published: 2022-09-08
- Finding
  - Evidence: Robust induction with Care Certificate and shadowing shifts for new staff
  - Published: 2022-09-08
- Finding
  - Evidence: Positive, supportive culture where staff felt valued and proud
  - Published: 2022-09-08
- Finding
  - Evidence: Promotion of independence using tools such as the 'Wheel of Life' support tool
  - Published: 2022-09-08
- Finding
  - Evidence: Strong support for communication needs including Makaton, picture cards, easy read materials and iPads
  - Published: 2022-09-08
- Finding
  - Evidence: Consistent small staff team who knew people well and were flexible with visit times
  - Published: 2022-09-08
- Finding
  - Evidence: Highly personalised, person-centred care with a 'family style' and collaborative approach
  - Published: 2022-09-08
- Finding
  - Evidence: Exceptionally caring staff who consistently went above and beyond, including sourcing equipment and appliances for people in need
  - Published: 2022-09-08
- **staff_training** _(minor)_
  - Evidence: not all applicants had references in place which reflected best practice. Following the inspection, the provider confirmed they were sourcing additional references where appropriate.
  - Published: 2022-09-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-08
- Finding
  - Using medicines safely
  - Published: 2022-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-08
- Finding
  - Staffing and recruitment
  - Published: 2022-09-08

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-09-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7620485468

HomeCare Compass is an independent guide and is not affiliated with the CQC.