# Icare Solutions (Wirral) Ltd

*Operated by ICare Solutions Wirral Ltd.*

Icare Solutions (Wirral) Ltd is a CQC-regulated home-care agency in Wallasey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/01/2025

## Practical info

- Postcode: CH45 4JG
- Registered manager: Jellicoe, Nichola
- Local authority: Wirral
- Region: North West
- City: Wallasey
- Last CQC check: 06/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improved culture; people and relatives reported feeling safe and satisfied
  - Published: 2022-05-19
- Finding
  - Evidence: Working in partnership with the local authority to achieve service improvements
  - Published: 2022-05-19
- Finding
  - Evidence: On-call system and electronic oversight of staff attendance on care calls
  - Published: 2022-05-19
- Finding
  - Evidence: Induction and competency checks completed before staff support people on their own
  - Published: 2022-05-19
- Finding
  - Evidence: Staff trained in safeguarding and knowledgeable about action to take if abuse suspected
  - Published: 2022-05-19
- Finding
  - Evidence: PPE used effectively and safely; monthly infection control audits in place
  - Published: 2022-05-19
- Finding
  - Evidence: Safe recruitment practices including DBS, right to work and identification checks now fully followed
  - Published: 2022-05-19
- Finding
  - Evidence: Improvements in oversight of risks and steps to mitigate them since the previous inspection
  - Published: 2022-05-19
- **medication_management** _(moderate)_
  - Evidence: We saw that PRN (as and when needed) protocols were generic and needed to be more person specific.
  - Published: 2022-05-19
- **record_keeping** _(moderate)_
  - Evidence: some daily care notes were not updated accurately with tasks marked as complete in the electronic recording system when these had been completed by relatives or completed with unrealistic time frames
  - Published: 2022-05-19
- **care_planning** _(moderate)_
  - Evidence: some risk assessments did not contain relevant information for some individuals and were not always person centred...some information was generic and personal information was inaccurate including date of birth
  - Published: 2022-05-19
- **governance** _(critical)_
  - Evidence: Although the provider had a range of new audits, they could not always be assured that some scheduled calls were being met at the agreed time.
  - Published: 2022-05-19
- **staffing_levels** _(critical)_
  - Evidence: The provider could not be assured that staff were attending calls for the agreed times. We saw that some staff had calls added at short notice to their daily rota without being informed.
  - Published: 2022-05-19
- **missed_or_late_visits** _(critical)_
  - Evidence: I haven't seen the carer for three days. They're no use to me if they don't come on time.
  - Published: 2022-05-19
- **medication_management** _(critical)_
  - Evidence: The provider could not always be assured that people were receiving their medication in a timely manner. We saw that some staff did not arrive to calls at the scheduled time.
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19
- Finding
  - Recruitment
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Staffing
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19

### well_led

- Finding
  - Duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Working in partnership with others
  - Published: 2022-05-19
- Finding
  - Continuous learning and improving
  - Published: 2022-05-19
- Finding
  - Engaging and involving people, public and staff; partnership working
  - Published: 2022-05-18
- Finding
  - Managers and staff being clear about roles and regulatory requirements
  - Published: 2022-05-18
- Finding
  - Duty of candour
  - Published: 2022-05-18
- Finding
  - Promoting a positive, person-centred, open culture
  - Published: 2022-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7618131886

HomeCare Compass is an independent guide and is not affiliated with the CQC.