# Garland Lodge

*Operated by Garland Lodge Ltd.*

Garland Lodge is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 19/02/2022

## Practical info

- Postcode: SE7 7SJ
- Registered manager: Rasheed, Muhammad Nissan Abdul
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 19/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting privacy, dignity and independence
  - Published: 2022-02-19
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2022-02-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-19
- Finding
  - Supporting people to eat and drink and access healthcare
  - Published: 2022-02-19
- Finding
  - Assessing people's needs and choices
  - Published: 2022-02-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-19

### Other

- Finding
  - Evidence: Positive feedback from people and relatives about feeling safe and being treated with kindness
  - Published: 2022-02-19
- Finding
  - Evidence: Accessible complaints policy with timely investigation and response, and a complaints log maintained
  - Published: 2022-02-19
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, therapists and use of hospital passports
  - Published: 2022-02-19
- Finding
  - Evidence: Provider worked within the principles of the Mental Capacity Act and obtained consent appropriately
  - Published: 2022-02-19
- Finding
  - Evidence: Staff received induction, training, supervision and felt supported by an approachable management team
  - Published: 2022-02-19
- Finding
  - Evidence: People were protected from the risk of infection with PPE use, hand hygiene and infection control training
  - Published: 2022-02-19
- Finding
  - Evidence: Medicines were managed safely with MAR records, PRN protocols, staff competency assessments and regular checks by the registered manager
  - Published: 2022-02-19
- **other** _(minor)_
  - Evidence: No they do not respect, my [loved one] can be in the shower for too long and they [staff] walked through the bedroom, I don't agree with that.
  - Published: 2022-02-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-19
- Finding
  - Supporting people to develop relationships and take part in activities
  - Published: 2022-02-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-19
- Finding
  - Planning personalised care to meet people's needs and preferences
  - Published: 2022-02-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-19
- Finding
  - Using medicines safely
  - Published: 2022-02-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-19
- Finding
  - Staffing and recruitment
  - Published: 2022-02-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-19
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-19
- Finding
  - Duty of candour
  - Published: 2022-02-19
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-02-19
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-02-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7608868802

HomeCare Compass is an independent guide and is not affiliated with the CQC.