# Everbright Home Care Ltd

Everbright Home Care Ltd is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/12/2021

## Practical info

- Postcode: CH62 0BL
- Registered manager: Baptista, Maria
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 30/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-29
- Finding
  - Ensuring people are well treated and supported; respecting equality, dignity and independence
  - Published: 2022-01-29

### effective

- Finding
  - Staff working with other agencies; supporting healthier lives and nutrition
  - Published: 2022-01-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-29

### Other

- Finding
  - Evidence: Registered manager took prompt corrective action during the inspection
  - Published: 2022-01-29
- Finding
  - Evidence: Service worked in partnership with external agencies and professionals
  - Published: 2022-01-29
- Finding
  - Evidence: Staff followed infection control procedures and had access to plenty of PPE
  - Published: 2022-01-29
- Finding
  - Evidence: Staff were knowledgeable about safeguarding procedures
  - Published: 2022-01-29
- Finding
  - Evidence: Care plans reflected people's choices and diverse needs
  - Published: 2022-01-29
- Finding
  - Evidence: Relatives reported positive caring experiences and confidence in staff
  - Published: 2022-01-29
- **other** _(minor)_
  - Evidence: Staff recruitment procedures needed improvements to ensure they had all relevant documentation to evidence safe recruitment practices. For example, interview notes had not been stored
  - Published: 2022-01-29
- **record_keeping** _(moderate)_
  - Evidence: Some of the care records had not been fully documented and signed. Some improvements were needed with the care records to help improve the accuracy and clarity of the support plans.
  - Published: 2022-01-29
- **infection_control** _(moderate)_
  - Evidence: the registered manager had not routinely recorded testing and had no evidence of general oversite and monitoring of staff testing and their results.
  - Published: 2022-01-29
- **staff_training** _(moderate)_
  - Evidence: there were no records available to show whether staff had been supplied with suitable induction.
  - Published: 2022-01-29
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff had not been provided with regular supervision to help support them within their job role.
  - Published: 2022-01-29
- **care_planning** _(critical)_
  - Evidence: The registered manager had developed care plan's but they had not always completed and documented how they managed risks. For example, to risk assess the use of bedrails
  - Published: 2022-01-29

### responsive

- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-01-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-29
- Finding
  - Planning personalised care; End of life care and support
  - Published: 2022-01-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-29

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-29
- Finding
  - Using medicines safely
  - Published: 2022-01-29
- Finding
  - Staffing and recruitment
  - Published: 2022-01-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-29
- Finding
  - Promoting a positive person-centred culture; engaging people, public and staff; partnership working
  - Published: 2022-01-29
- Finding
  - Managers and staff being clear about roles; understanding quality, risks and regulatory requirements; Continuous learning
  - Published: 2022-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7605764788

HomeCare Compass is an independent guide and is not affiliated with the CQC.