# Personalised Community Care

*Operated by Personalised Community Care Ltd.*

Personalised Community Care is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2021

## Practical info

- Postcode: EN3 7XU
- Registered manager: Sulley-Adi, Humu
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 02/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
  - Published: 2021-12-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-12-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-12-02
- Finding
  - Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
  - Published: 2021-12-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-12-02

### Other

- Finding
  - Evidence: Service demonstrated compliance with Right Support, Right Care, Right Culture principles for people with a learning disability
  - Published: 2021-12-02
- Finding
  - Evidence: People's cultural, communication and equality needs were assessed and embedded in care plans
  - Published: 2021-12-02
- Finding
  - Evidence: Infection control during COVID-19 was well managed with appropriate PPE and clear communication to staff and relatives
  - Published: 2021-12-02
- Finding
  - Evidence: Good multi-agency working with healthcare professionals such as Speech and Language Therapists and Occupational Therapists
  - Published: 2021-12-02
- Finding
  - Evidence: Strong registered manager praised by both staff and relatives for being supportive, responsive and quality-focused
  - Published: 2021-12-02
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, two written references, identity verification and employment gap exploration
  - Published: 2021-12-02
- Finding
  - Evidence: Care plans were person-centred with individual 'pen profiles', regularly reviewed and accessible electronically to both staff and relatives
  - Published: 2021-12-02
- Finding
  - Evidence: Medicines were administered safely with staff training and competency assessments, plus regular audits and spot checks by the registered manager
  - Published: 2021-12-02
- Finding
  - Evidence: Staff received comprehensive induction including shadowing, Care Certificate, mandatory and specialist training (e.g. PEG administration, hoist use)
  - Published: 2021-12-02
- Finding
  - Evidence: Relatives expressed overwhelming trust and confidence in staff, with consistent positive feedback about kindness, compassion and reliability
  - Published: 2021-12-02

### responsive

- Finding
  - End of life care and support
  - Published: 2021-12-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2021-12-02
- Finding
  - Planning personalised care to ensure people have choice and control; supporting relationships and activities
  - Published: 2021-12-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-12-02
- Finding
  - Using medicines safely
  - Published: 2021-12-02
- Finding
  - Staffing and recruitment
  - Published: 2021-12-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2021-12-02

### well_led

- Finding
  - Engaging and involving people, the public and staff; continuous learning and improving care; working in partnership
  - Published: 2021-12-02
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2021-12-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7601507139

HomeCare Compass is an independent guide and is not affiliated with the CQC.