# Enlightenment Care Services Ltd

Enlightenment Care Services Ltd is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2024

## Practical info

- Postcode: PE8 4DE
- Registered manager: Kwambana, Hammington
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Peterborough
- Last CQC check: 08/Mar/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-01

### Other

- Finding
  - Evidence: Provider responsive to local authority quality improvement team support
  - Published: 2024-03-08
- Finding
  - Evidence: Open and positive culture; staff feel supported and empowered by management team
  - Published: 2024-03-08
- Finding
  - Evidence: Quality assurance audits embedded and identifying concerns promptly, with same-day follow-up on incomplete care notes
  - Published: 2024-03-08
- Finding
  - Evidence: Staff trained in MCA; care records contain mental capacity assessments and best interest decisions
  - Published: 2024-03-08
- Finding
  - Evidence: Sufficient staffing levels with robust recruitment procedures including appropriate pre-employment checks
  - Published: 2024-03-08
- Finding
  - Evidence: All care plans and risk assessments updated and accurate following previous inspection breaches
  - Published: 2024-03-08
- Finding
  - Evidence: Medicines managed safely with electronic system providing live alerts for delayed or missed administrations
  - Published: 2024-03-08
- **governance** _(moderate)_
  - Evidence: we identified a concern with someone receiving significantly less time than the service was commissioned to deliver
  - Published: 2024-03-08
- **communication_with_families** _(minor)_
  - Evidence: some people told us they felt there was sometimes communication difficulties
  - Published: 2024-03-08
- **other** _(minor)_
  - Evidence: some people told us they were frustrated with a lot of new carers and preferred a small team of staff to support them
  - Published: 2024-03-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-08
- Finding
  - Staffing and recruitment
  - Published: 2024-03-08
- Finding
  - Using medicines safely
  - Published: 2024-03-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-08
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care; Promoting a positive culture
  - Published: 2024-03-08
- Finding
  - Working in partnership with others
  - Published: 2023-04-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-01
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7600863554

HomeCare Compass is an independent guide and is not affiliated with the CQC.