# Nodek Services UK Ltd

Nodek Services UK Ltd is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2022

## Practical info

- Postcode: IG1 2LD
- Registered manager: Allen, Victoria
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: Infection control systems in place with adequate PPE supplied
  - Published: 2022-05-10
- Finding
  - Evidence: Quality assurance audits carried out on care plans and staff files
  - Published: 2022-05-10
- Finding
  - Evidence: Staff treated people with kindness, respected privacy and dignity, and promoted independence
  - Published: 2022-05-10
- Finding
  - Evidence: Person-centred care plans reviewed regularly with people and relatives involved
  - Published: 2022-05-10
- Finding
  - Evidence: Staff trained in safeguarding and able to articulate how to recognise and report abuse
  - Published: 2022-05-10
- Finding
  - Evidence: Systems in place to minimise risks of late or missed calls, with rotas sent in advance and bank staff available
  - Published: 2022-05-10
- Finding
  - Evidence: Pre-employment checks (DBS, references, ID) carried out to ensure staff suitability
  - Published: 2022-05-10
- Finding
  - Evidence: Risk assessments completed in detail including for specific health conditions such as mental health, substance misuse and seizures
  - Published: 2022-05-10

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-05-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-05-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7586720787

HomeCare Compass is an independent guide and is not affiliated with the CQC.