# Helping Hands Wakefield

*Operated by Midshires Care Limited.*

Helping Hands Wakefield is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2021

## Practical info

- Postcode: WF1 2EL
- Registered manager: Smith, Margaret
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 02/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-07-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-07-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-07-02

### Other

- Finding
  - Evidence: The manager demonstrated openness, honesty and understanding of regulatory responsibilities including duty of candour.
  - Published: 2021-07-02
- Finding
  - Evidence: Regular audits, monitoring tools and proactive engagement with people, relatives and staff supported continuous improvement.
  - Published: 2021-07-02
- Finding
  - Evidence: The service was a member of the 'Dying Matters' coalition and supported end-of-life care with personalised planning.
  - Published: 2021-07-02
- Finding
  - Evidence: Strong infection control measures and COVID-19 preparedness were in place.
  - Published: 2021-07-02
- Finding
  - Evidence: The service was flexible and responsive, including adapting care hours and communication formats to meet individual needs.
  - Published: 2021-07-02
- Finding
  - Evidence: Staff received thorough induction, mandatory and refresher training, regular supervision and spot checks.
  - Published: 2021-07-02
- Finding
  - Evidence: Individualised risk assessments and personalised care plans were in place, developed with people and their relatives.
  - Published: 2021-07-02
- Finding
  - Evidence: Medicines were managed safely with robust auditing systems; a recent MAR recording gap was identified and resolved quickly with no impact on people.
  - Published: 2021-07-02

### responsive

- Finding
  - End of life care and support
  - Published: 2021-07-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-02
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-07-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-07-02
- Finding
  - Preventing and controlling infection
  - Published: 2021-07-02
- Finding
  - Staffing and recruitment
  - Published: 2021-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-02
- Finding
  - Using medicines safely
  - Published: 2021-07-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-07-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-07-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-07-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7567152596

HomeCare Compass is an independent guide and is not affiliated with the CQC.