# AJ and Friends

*Operated by Miss Beverley Williams.*

AJ and Friends is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 06/11/2021

## Practical info

- Postcode: CH47 3DB
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 06/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
  - Published: 2024-02-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-02-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-29

### Other

- Finding
  - Evidence: Robust safeguarding systems with trained staff, detailed incident recording, pattern review, and timely CQC notifications.
  - Published: 2024-02-29
- Finding
  - Evidence: Open, inclusive leadership with strong staff support through detailed induction, regular supervision, appraisals, and a culture where staff feel listened to.
  - Published: 2024-02-29
- Finding
  - Evidence: Extensive community engagement including charity partnerships, disability awareness work, family therapy facilitation, and development of a new residential service.
  - Published: 2024-02-29
- Finding
  - Evidence: Medicines managed safely by appropriately trained staff with regular competency checks and external specialist training where required.
  - Published: 2024-02-29
- Finding
  - Evidence: Holistic, detailed care planning with thorough risk assessment, regular review, and close collaboration with health and social care professionals.
  - Published: 2024-02-29
- Finding
  - Evidence: Provider's personal lived experience drove a passionate, values-led service described by professionals as 'person/family focused, accommodating, nurturing, ethical, non-judgmental and solution focussed'.
  - Published: 2024-02-29
- Finding
  - Evidence: Exceptionally person-centred culture with highly motivated staff who built deep, trusting relationships with people and families, producing life-enriching outcomes.
  - Published: 2024-02-29

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-29
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-29
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2024-02-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-02-29
- Finding
  - Using medicines safely
  - Published: 2024-02-29
- Finding
  - Staffing and recruitment
  - Published: 2024-02-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-29
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-29
- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2024-02-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7566683458

HomeCare Compass is an independent guide and is not affiliated with the CQC.