# Alpha Health & Social Care Services

*Operated by Alpha Health & Social Care Services Ltd.*

Alpha Health & Social Care Services is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2022

## Practical info

- Postcode: NN17 5ZB
- Registered manager: Kamambo, Billy
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 18/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-18

### Other

- Finding
  - Evidence: Staff received regular supervision, appraisal and spot-check competency observations with constructive feedback
  - Published: 2022-11-18
- Finding
  - Evidence: Quality monitoring included a schedule of audits covering timeliness of care calls, daily notes, care records and recruitment records
  - Published: 2022-11-18
- Finding
  - Evidence: Complaints and concerns were recorded, acted upon and used as lessons learnt
  - Published: 2022-11-18
- Finding
  - Evidence: Registered manager actively engaged with local authority webinars, Skills for Care forums and CQC newsletters to stay current
  - Published: 2022-11-18
- Finding
  - Evidence: Care records were personalised, accessible electronically to people and families, and reflected individual preferences
  - Published: 2022-11-18
- Finding
  - Evidence: Medicines management was thorough, with competency assessments for staff who administered medication
  - Published: 2022-11-18
- Finding
  - Evidence: People and family members consistently praised the reliability of the service and the kind, caring approach of staff
  - Published: 2022-11-18
- Finding
  - Evidence: Robust staff recruitment process including DBS checks and structured induction with experienced staff shadowing
  - Published: 2022-11-18

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-11-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-18
- Finding
  - Using medicines safely
  - Published: 2022-11-18
- Finding
  - Staffing and recruitment
  - Published: 2022-11-18
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-18
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-11-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2022-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7548763402

HomeCare Compass is an independent guide and is not affiliated with the CQC.