# Divine Care Connections Ltd

Divine Care Connections Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/12/2024

## Practical info

- Postcode: E10 6RA
- Registered manager: Mosinghi-Lawrence, Betty
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 13/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-13

### Other

- Finding
  - Evidence: Approachable and supportive registered manager with clear management structure
  - Published: 2022-07-13
- Finding
  - Evidence: Risk assessments and risk management plans were in place and reviewed periodically
  - Published: 2022-07-13
- Finding
  - Evidence: Staff treated people with dignity, respected privacy and supported independence
  - Published: 2022-07-13
- Finding
  - Evidence: Person-centred care plans reflected current needs with sufficient guidance for staff
  - Published: 2022-07-13
- Finding
  - Evidence: People were protected from the risk of infection; staff used PPE appropriately
  - Published: 2022-07-13
- Finding
  - Evidence: Provider worked within the principles of the Mental Capacity Act and obtained consent
  - Published: 2022-07-13
- Finding
  - Evidence: Staff received training, supervision and staff meetings to meet people's needs
  - Published: 2022-07-13
- Finding
  - Evidence: People and relatives gave positive feedback about safety and felt staff treated them well
  - Published: 2022-07-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-13
- Finding
  - Planning personalised care to ensure people have choice and control and meet their needs and preferences
  - Published: 2022-07-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-13
- Finding
  - Using medicines safely
  - Published: 2022-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-13
- Finding
  - Staffing and recruitment
  - Published: 2022-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-13
- Finding
  - Managers and staff understanding roles, quality, risks, regulatory requirements and duty of candour
  - Published: 2022-07-13
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2022-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7536843028

HomeCare Compass is an independent guide and is not affiliated with the CQC.