# Potensial North East Supported Living

*Operated by Potensial Limited.*

Potensial North East Supported Living is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2023

## Practical info

- Postcode: DL1 2AF
- Registered manager: Dalgleish, Elizabeth
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Infection prevention and control practices reflected current guidance.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff were passionate, understood their roles and accountability, and interacted with people in a kind and compassionate manner.
  - Published: 2023-02-01
- Finding
  - Evidence: The service had good links with the local community and worked in partnership with other agencies.
  - Published: 2023-02-01
- Finding
  - Evidence: The registered manager maintained clear oversight and promoted a positive, person-centred culture.
  - Published: 2023-02-01
- Finding
  - Evidence: The service responded appropriately to accidents and incidents, analysing records for patterns and using incidents as learning opportunities.
  - Published: 2023-02-01
- Finding
  - Evidence: Medicines were safely received, stored, administered and destroyed; STOMP principles were implemented.
  - Published: 2023-02-01
- Finding
  - Evidence: Clear protocols were in place for emergencies involving behaviours which challenge.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff understood people's needs and how to manage presenting risks; risk assessments and care plans were detailed and in place.
  - Published: 2023-02-01
- Finding
  - Evidence: People were regularly asked for their opinions and involved in discussions about their support in ways they understood.
  - Published: 2023-02-01
- **record_keeping** _(minor)_
  - Evidence: some of the templates such as application forms would benefit from enhancement. For instance, making it clear on the application form prospective employees needed to provide a full employment history.
  - Published: 2023-02-01

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs; improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Using medicines safely; learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7529690585

HomeCare Compass is an independent guide and is not affiliated with the CQC.