# Capital Homecare (UK) Limited

Capital Homecare (UK) Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/07/2023

## Practical info

- Postcode: SE18 6ED
- Registered manager: Kens, Shadwick
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consent and MCA principles were understood and applied by staff
  - Published: 2023-07-08
- Finding
  - Evidence: Complaints were handled promptly and effectively with no repeat complaints recorded
  - Published: 2023-07-08
- Finding
  - Evidence: People's communication needs, equality and diversity were well supported
  - Published: 2023-07-08
- Finding
  - Evidence: Infection control practices were good; staff used PPE appropriately
  - Published: 2023-07-08
- Finding
  - Evidence: Effective safeguarding procedures in place; staff understood their responsibilities and whistleblowing process
  - Published: 2023-07-08
- Finding
  - Evidence: Staff received regular supervision, training and felt supported by approachable management
  - Published: 2023-07-08
- Finding
  - Evidence: Care plans were person-centred, reviewed periodically, and included sufficient guidance for staff (improvement since last inspection)
  - Published: 2023-07-08
- Finding
  - Evidence: Robust recruitment checks carried out for all staff before starting work
  - Published: 2023-07-08
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, with consistently positive feedback from people and relatives
  - Published: 2023-07-08
- **record_keeping** _(moderate)_
  - Evidence: 1297 calls were not logged...a large proportion of calls we don't know whether they happened and or whether people received the care they were supposed to
  - Published: 2023-07-08
- **governance** _(critical)_
  - Evidence: provider audits failed to identify and make improvements in relation to staff deployment, late calls, call monitoring, and medicines management
  - Published: 2023-07-08
- **medication_management** _(moderate)_
  - Evidence: Some people were prescribed PRN (as required) medicine, but it was not clear if they received their medicines when required...in some cases was left blank
  - Published: 2023-07-08
- **medication_management** _(moderate)_
  - Evidence: 1 person's specific medicine was not signed for all of February 2023...another medicine from 9th to 12th February 2023 with no explanation on the MAR
  - Published: 2023-07-08
- **staffing_levels** _(critical)_
  - Evidence: we found some calls were scheduled for staff to be in 2 places at the same time...17.7% of calls had no travel time allotted between two postcodes
  - Published: 2023-07-08
- **missed_or_late_visits** _(critical)_
  - Evidence: staff were late for 10% of scheduled calls (1539 calls) by more than 45 minutes and 28% of scheduled calls (4388) were over 15 minutes late
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-752813012

HomeCare Compass is an independent guide and is not affiliated with the CQC.