# Bluebird Care Highgate & Haringey

*Operated by HoCrest Limited.*

Bluebird Care Highgate & Haringey is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 28/06/2022

## Practical info

- Postcode: N22 8HF
- Registered manager: Jones, Terina
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 28/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views; respecting privacy, dignity and independence
  - Published: 2022-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-28
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-28

### Other

- Finding
  - Evidence: Comprehensive QIDP (quality improvement and development plan) driving continuous improvement
  - Published: 2022-06-28
- Finding
  - Evidence: Excellent partnership working with Haringey Reach and Connect, Haringey Care Navigators, local MP and networking forum with other agencies
  - Published: 2022-06-28
- Finding
  - Evidence: Proactive equality and diversity work including LGBTQ+ inclusion file and engagement with local LGBT charity
  - Published: 2022-06-28
- Finding
  - Evidence: Strong staff wellbeing support including 'Mindful Employer' accreditation, MIND mental health first aid training, and Care Workers Charity membership
  - Published: 2022-06-28
- Finding
  - Evidence: Innovative use of technology (paperless system, home monitoring devices, vital signs monitoring)
  - Published: 2022-06-28
- Finding
  - Evidence: Comprehensive medicines management with role-play training and MAR audits
  - Published: 2022-06-28
- Finding
  - Evidence: Robust safeguarding, recruitment, risk assessment and infection control practices including PPE compliance
  - Published: 2022-06-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-28
- Finding
  - End of life care and support
  - Published: 2022-06-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-28
- Finding
  - Using medicines safely
  - Published: 2022-06-28
- Finding
  - Staffing and recruitment
  - Published: 2022-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-28
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-28
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-06-28
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-06-28
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-06-28
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7508755124

HomeCare Compass is an independent guide and is not affiliated with the CQC.