# Mayfair Homecare - Portsmouth

*Operated by Mayfair Homecare Limited.*

Mayfair Homecare - Portsmouth is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/02/2023

## Practical info

- Postcode: PO2 8AA
- Registered manager: Freeman, Nathan
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 16/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-02

### Other

- Finding
  - Evidence: Registered manager was open, transparent and immediately responsive to concerns raised during inspection
  - Published: 2023-03-02
- Finding
  - Evidence: Strong complaints handling with themes identified, outcomes shared with staff, and people satisfied with resolutions
  - Published: 2023-03-02
- Finding
  - Evidence: Effective multi-agency working with local authorities, community nurses, occupational therapists and hospital staff
  - Published: 2023-03-02
- Finding
  - Evidence: People described staff as kind, caring, and respectful, treating them with dignity and promoting independence
  - Published: 2023-03-02
- Finding
  - Evidence: Comprehensive staff induction including blended learning and shadowing, with mandatory training compliance enforced systematically
  - Published: 2023-03-02
- Finding
  - Evidence: Robust safeguarding systems with appropriate investigations completed in line with policies; staff confident in reporting concerns
  - Published: 2023-03-02
- Finding
  - Evidence: Medicines were managed safely with regular audits, MAR reviews, and competency assessments for administering staff
  - Published: 2023-03-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-02
- Finding
  - Supporting people to maintain relationships and access activities
  - Published: 2023-03-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-02
- Finding
  - Using medicines safely
  - Published: 2023-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-02
- Finding
  - Staffing and recruitment
  - Published: 2023-03-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-02
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7499174359

HomeCare Compass is an independent guide and is not affiliated with the CQC.