# Unicare Complex Care Specialist Ltd

Unicare Complex Care Specialist Ltd is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2022

## Practical info

- Postcode: CR0 2HX
- Registered manager: Shote, Rashied
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 29/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-04-29

### effective

- Finding
  - Is the service effective?
  - Published: 2022-04-29

### Other

- Finding
  - Evidence: Effective partnership working with health, social care and educational professionals
  - Published: 2022-04-29
- Finding
  - Evidence: Registered manager had systems in place to review and improve quality of care
  - Published: 2022-04-29
- Finding
  - Evidence: Safe recruitment practices including references, identity, right to work and DBS checks
  - Published: 2022-04-29
- Finding
  - Evidence: Staff respected privacy, dignity, religion and culture and supported independence
  - Published: 2022-04-29
- Finding
  - Evidence: Detailed personalised care plans coordinated with school and social worker
  - Published: 2022-04-29
- Finding
  - Evidence: Staff received regular training including specialist training in autism and Makaton communication methods
  - Published: 2022-04-29
- Finding
  - Evidence: Regular team of staff attended care calls on time and stayed the required length of time
  - Published: 2022-04-29
- Finding
  - Evidence: Staff were aware of risks to people's safety and how to manage those risks
  - Published: 2022-04-29

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-04-29

### safe

- Finding
  - Is the service safe?
  - Published: 2022-04-29

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7496898065

HomeCare Compass is an independent guide and is not affiliated with the CQC.