# Mayfair Homecare  - Basingstoke

*Operated by Mayfair Homecare Limited.*

Mayfair Homecare  - Basingstoke is a CQC-regulated home-care agency in Basingstoke.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: RG21 7EE
- Registered manager: Savage, Teresa
- Local authority: Hampshire
- Region: South East
- City: Basingstoke
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-06
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Positive feedback from healthcare professionals about responsiveness and end of life care
  - Published: 2022-07-06
- Finding
  - Evidence: Effective safeguarding systems and appropriate incident reporting and learning
  - Published: 2022-07-06
- Finding
  - Evidence: Strong leadership with hands-on senior staff and electronic care planning system enabling real-time oversight
  - Published: 2022-07-06
- Finding
  - Evidence: Good staff training, induction and ongoing support; competency in medicines administration regularly assessed
  - Published: 2022-07-06
- Finding
  - Evidence: Responsive during COVID-19 pandemic including unpaid duties such as shopping and collecting medicines
  - Published: 2022-07-06
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect; significant efforts to promote happiness and wellbeing
  - Published: 2022-07-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - Planning personalised care
  - Published: 2022-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7492028908

HomeCare Compass is an independent guide and is not affiliated with the CQC.