# Mayfair Homecare - Farnborough

*Operated by Mayfair Homecare Limited.*

Mayfair Homecare - Farnborough is a CQC-regulated home-care agency in Farnborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/12/2021

## Practical info

- Postcode: GU14 6HD
- Registered manager: Manunure, Eunice
- Local authority: Hampshire
- Region: South East
- City: Farnborough
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective end-of-life care delivered in partnership with district nurses and a local hospice
  - Published: 2023-01-17
- Finding
  - Evidence: Cultural diversity celebrated through staff engagement and diversity training for all staff
  - Published: 2023-01-17
- Finding
  - Evidence: Proactive support for internationally recruited staff including mentors and welcome packs
  - Published: 2023-01-17
- Finding
  - Evidence: Values-based recruitment aligned to kindness, respect, compassion, dignity and empowerment
  - Published: 2023-01-17
- Finding
  - Evidence: Robust governance framework including weekly location reports, multiple audits and an annual quality audit
  - Published: 2023-01-17
- Finding
  - Evidence: Strong multi-agency working with commissioners, district nurses, pharmacists and social care professionals
  - Published: 2023-01-17
- Finding
  - Evidence: Detailed, personalised care plans regularly reviewed and kept under active monitoring
  - Published: 2023-01-17
- Finding
  - Evidence: Comprehensive staff induction including shadowing, monthly factsheets, and access to professional qualifications
  - Published: 2023-01-17
- Finding
  - Evidence: People and relatives gave consistently positive feedback about staff being caring, kind and not rushing care
  - Published: 2023-01-17
- **staffing_levels** _(minor)_
  - Evidence: They were aware where 2 staff attended a person's double up call separately, records showed there had been some days when they had not arrived at the same time.
  - Published: 2023-01-17
- **communication_with_families** _(minor)_
  - Evidence: Some felt office staff communication could be improved. This has been fed back to the registered manager for them to address.
  - Published: 2023-01-17
- **record_keeping** _(minor)_
  - Evidence: One person's records contained conflicting information about their capacity. However, there was a mental capacity assessment and a best interest decision regards their lack of capacity.
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7489375286

HomeCare Compass is an independent guide and is not affiliated with the CQC.