# Care Carers

*Operated by Care Carers Ltd.*

Care Carers is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/08/2021

## Practical info

- Postcode: CR0 0AY
- Registered manager: Kyei, Akua
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 04/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-08-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-08-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-08-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-08-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-08-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-08-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; eat and drink enough; staff working with other agencies
  - Published: 2021-08-04

### Other

- Finding
  - Evidence: Staff received equality and diversity training and cultural and religious needs were reflected in care planning.
  - Published: 2021-08-04
- Finding
  - Evidence: Positive engagement with people, relatives and external professionals; duty of candour understood and applied.
  - Published: 2021-08-04
- Finding
  - Evidence: The registered manager maintained good governance through a system of audits covering care logs, medicines, recruitment and training.
  - Published: 2021-08-04
- Finding
  - Evidence: Strong infection control practices including COVID-19 and PPE training with regular checks by the registered manager.
  - Published: 2021-08-04
- Finding
  - Evidence: Care plans were personalised, kept up to date, and people were actively involved in their development.
  - Published: 2021-08-04
- Finding
  - Evidence: People received consistent care from a small number of staff who knew them well, including the registered manager.
  - Published: 2021-08-04
- Finding
  - Evidence: Staff received a thorough induction including the Care Certificate and ongoing training across a wide range of topics.
  - Published: 2021-08-04
- Finding
  - Evidence: Sufficient staffing levels with good timekeeping; staff were not rushed and had time to engage meaningfully with people.
  - Published: 2021-08-04
- Finding
  - Evidence: Medicines management was safe, with annual competency checks and regular oversight by the registered manager.
  - Published: 2021-08-04
- Finding
  - Evidence: Risks to people were suitably managed with clear guidance for staff on moving and handling and pressure ulcers.
  - Published: 2021-08-04
- **supervision_appraisal** _(minor)_
  - Evidence: Staff received regular supervision and told us they felt supported by the management team. However, the registered manager did not always record supervisions and told us they would immediately improve.
  - Published: 2021-08-04

### responsive

- Finding
  - End of life care and support
  - Published: 2021-08-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-08-04
- Finding
  - Meeting people's communication needs
  - Published: 2021-08-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-08-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-08-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-08-04
- Finding
  - Staffing and recruitment
  - Published: 2021-08-04
- Finding
  - Using medicines safely
  - Published: 2021-08-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2021-08-04

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff; Working in partnership with others
  - Published: 2021-08-04
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2021-08-04
- Finding
  - Working in partnership with others
  - Published: 2020-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7486285682

HomeCare Compass is an independent guide and is not affiliated with the CQC.