# NCC First Support - Norwich

*Operated by Norfolk County Council.*

NCC First Support - Norwich is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2023

## Practical info

- Postcode: NR2 3TU
- Registered manager: Cumming, Frances
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-12
- Finding
  - Supporting people to eat and drink enough; access healthcare services; working with other agencies
  - Published: 2023-01-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-12

### Other

- Finding
  - Evidence: Complaints handled in a timely manner with lessons learnt
  - Published: 2023-01-12
- Finding
  - Evidence: Effective partnership working with healthcare professionals including Discharge to Assess systems
  - Published: 2023-01-12
- Finding
  - Evidence: Open, transparent culture with visible and supportive management
  - Published: 2023-01-12
- Finding
  - Evidence: Good infection prevention and control practices with appropriate PPE use
  - Published: 2023-01-12
- Finding
  - Evidence: Staff received mandatory training, induction, Care Certificate, supervisions and appraisals
  - Published: 2023-01-12
- Finding
  - Evidence: Strong recruitment processes including DBS checks and references
  - Published: 2023-01-12
- Finding
  - Evidence: Person-centred reablement care with weekly reassessments and timely referrals to healthcare professionals
  - Published: 2023-01-12
- Finding
  - Evidence: Robust safeguarding systems with trained staff who knew how to identify and report concerns
  - Published: 2023-01-12
- Finding
  - Evidence: Safe medicines management with regular competency checks and effective error monitoring
  - Published: 2023-01-12
- Finding
  - Evidence: Consistent and dependable service with no reported missed visits since the service started operating
  - Published: 2023-01-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-01-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-12
- Finding
  - Using medicines safely
  - Published: 2023-01-12
- Finding
  - Staffing and recruitment
  - Published: 2023-01-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-01-12
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2023-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7485807246

HomeCare Compass is an independent guide and is not affiliated with the CQC.