# The Health Care Group (THCG ) LTD

*Operated by The Health Care Group (THCG) Ltd.*

The Health Care Group (THCG ) LTD is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/06/2022

## Practical info

- Postcode: SM1 2NU
- Registered manager: Lutalo, Rashid
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 09/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-09

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-09

### Other

- Finding
  - Evidence: Good engagement with people, relatives, staff and external healthcare professionals
  - Published: 2022-06-09
- Finding
  - Evidence: Open, transparent registered manager who understood duty of candour
  - Published: 2022-06-09
- Finding
  - Evidence: Strong infection control practices including PPE for COVID-19
  - Published: 2022-06-09
- Finding
  - Evidence: Regular training, supervision, appraisal and spot checks for staff
  - Published: 2022-06-09
- Finding
  - Evidence: Personalised care plans reflecting people's backgrounds, preferences and cultural needs
  - Published: 2022-06-09
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect; people praised carers
  - Published: 2022-06-09
- Finding
  - Evidence: Consistency of care from a small number of staff who knew people well
  - Published: 2022-06-09
- Finding
  - Evidence: Medicines managed safely with electronic real-time oversight and competency-checked staff
  - Published: 2022-06-09
- **staffing_levels** _(minor)_
  - Evidence: the registered manager told us recruitment had been difficult and this is ongoing. The provider was recruiting staff from overseas so they could care for more people.
  - Published: 2022-06-09
- **complaints_handling** _(minor)_
  - Evidence: The complaints policy was not fully up to date and required updating to direct people to the Ombudsman if necessary, not CQC, as they do not investigate individual complaints.
  - Published: 2022-06-09
- **record_keeping** _(moderate)_
  - Evidence: some staff files lacked a fully explored and recorded employment history which meant the provider might not have fully verified the suitability of the staff.
  - Published: 2022-06-09
- **consent_capacity** _(moderate)_
  - Evidence: The provider assessed their capacity but did not always record the specific decision being assessed, with specific best interests decision meetings, in line with the Act.
  - Published: 2022-06-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-09
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-09
- Finding
  - Staffing and recruitment
  - Published: 2022-06-09
- Finding
  - Using medicines safely
  - Published: 2022-06-09

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others; Duty of candour
  - Published: 2022-06-09
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7475077008

HomeCare Compass is an independent guide and is not affiliated with the CQC.