# C4 Care Ltd

C4 Care Ltd is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/10/2021

## Practical info

- Postcode: SK4 3GN
- Registered manager: Berzig, Noura
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 06/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2021-10-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2021-10-06

### Other

- Finding
  - Evidence: Complaints handled openly and transparently with prompt resolution
  - Published: 2021-10-06
- Finding
  - Evidence: Open culture promoted with staff supervisions, feedback surveys and regular care reviews
  - Published: 2021-10-06
- Finding
  - Evidence: Communication needs assessed and documented; information available in different formats and languages
  - Published: 2021-10-06
- Finding
  - Evidence: Registered manager accessible, approachable and well known to people, relatives and staff
  - Published: 2021-10-06
- Finding
  - Evidence: Good partnership working with healthcare and social care professionals to meet people's needs
  - Published: 2021-10-06
- Finding
  - Evidence: Staff described as attentive, caring and respectful by people and relatives, with consistent staffing for most people
  - Published: 2021-10-06
- Finding
  - Evidence: Comprehensive, person-centred risk assessments kept under review and updated as required
  - Published: 2021-10-06
- Finding
  - Evidence: Medicines managed safely with regular management audits to identify and address concerns
  - Published: 2021-10-06
- **governance** _(minor)_
  - Evidence: systems required further development to ensure effective oversight
  - Published: 2021-10-06
- **record_keeping** _(minor)_
  - Evidence: the provider had not always captured a complete work history for staff
  - Published: 2021-10-06

### responsive

- Finding
  - Meeting people's communication needs; improving care quality in response to complaints
  - Published: 2021-10-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-10-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-06
- Finding
  - Using medicines safely
  - Published: 2021-10-06
- Finding
  - Assessing risk, safety monitoring and management; safeguarding
  - Published: 2021-10-06
- Finding
  - Staffing and recruitment
  - Published: 2021-10-06

### well_led

- Finding
  - Continuous learning and improving care; promoting a positive culture
  - Published: 2021-10-06
- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2021-10-06
- Finding
  - Duty of candour; managers and staff understanding quality, performance and regulatory requirements
  - Published: 2021-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7470408305

HomeCare Compass is an independent guide and is not affiliated with the CQC.