# Laurel Homecare Ltd

*Operated by Laurel Homecare Limited.*

Laurel Homecare Ltd is a CQC-regulated home-care agency in Martock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/11/2022

## Practical info

- Postcode: TA12 6HB
- Registered manager: Hall, Sarah
- Local authority: Somerset
- Region: South West
- City: Martock
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-03

### Other

- Finding
  - Evidence: Person-centred approach evidenced by people and relatives describing staff going beyond expected duties.
  - Published: 2022-11-30
- Finding
  - Evidence: Positive partnership working with local authority professionals noted with complimentary feedback received.
  - Published: 2022-11-30
- Finding
  - Evidence: Effective monitoring systems including audits of accidents, incidents and near misses driving continuous improvement.
  - Published: 2022-11-30
- Finding
  - Evidence: Open, supportive culture with staff describing management as accessible and responsive inside and outside office hours.
  - Published: 2022-11-30
- Finding
  - Evidence: Senior staff member held lead role for medicines administration with regular competency assessments and continuous improvement focus.
  - Published: 2022-11-30
- Finding
  - Evidence: Registered manager monitored staffing capacity ensuring visits were not cancelled and people received consistent care from familiar staff.
  - Published: 2022-11-30
- Finding
  - Evidence: Staff received safeguarding training and knew signs of abuse; previous breach of regulation 13 remediated with no further breach found.
  - Published: 2022-11-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-30
- Finding
  - Using medicines safely
  - Published: 2022-11-30
- Finding
  - Staffing and recruitment
  - Published: 2022-11-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-30
- Finding
  - Working in partnership with others
  - Published: 2022-11-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-03
- Finding
  - Working in partnership with others
  - Published: 2022-09-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about their roles; duty of candour; continuous learning and improving care
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7459068833

HomeCare Compass is an independent guide and is not affiliated with the CQC.