# CWD Outreach Service

*Operated by Surrey Childrens Service.*

CWD Outreach Service is a CQC-regulated home-care agency in Reigate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/02/2018

## Practical info

- Postcode: RH2 8EF
- Registered manager: Austin, Jo
- Local authority: Surrey
- Region: South East
- City: Reigate
- Last CQC check: 07/Feb/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of children and families
  - Published: 2021-10-30
- Finding
  - Dignity, privacy and respect
  - Published: 2021-10-30
- Finding
  - Relationships and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Good multi-disciplinary working with social workers and health professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Annual quality assurance questionnaire showed 75% of relatives 'really happy' and 25% 'happy' with the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff arrived on time and were flexible to meet families' changing needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Children received personalised care and staff respected children's choices, privacy and dignity.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, caring relationships were established between staff and children and their families.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision every three months and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained and consistent staff were allocated to the same children.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks, written references and photographs.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good safeguarding knowledge and appropriate referrals were made to the local authority safeguarding team.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were administered, stored and managed safely with accurate MAR records and trained staff including emergency medicine competency assessments.
  - Published: 2021-10-30
- **person_centred_care** _(critical)_
  - Evidence: For children who had behaviours that could challenge... There were no behavioural management plans in place to tell staff what the behaviours were, what the triggers may be.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: The service has a registered manager in post; they have not been in the service for over six months due to sickness... quality improvements had not been a priority.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: Care plans did not have dates on as to when they had been written or when they had been reviewed. Therefore staff would not know how current or up to date the information was.
  - Published: 2021-10-30

### responsive

- Finding
  - Timeliness of visits
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and assessment
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - Culture and leadership
  - Published: 2021-10-30
- Finding
  - Record keeping and information governance
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-745648519

HomeCare Compass is an independent guide and is not affiliated with the CQC.