# Lalis Direct Care Ltd

Lalis Direct Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2026

## Practical info

- Postcode: W13 8RA
- Registered manager: Mursal, Sado
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Health and nutritional needs
  - Published: 2021-10-30
- Finding
  - Staff training and support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service responded to a social care professional's concerns with a full action plan and all issues were resolved by inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, colour-coded by need, and daily records were thorough and written with dignity and respect.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled appropriately with evidence of swift resolution and follow-up action including additional staff training.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, shadowing, one-to-one supervision, yearly appraisals and relevant training before supporting people unsupervised.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained with contingency plans for absences and appropriate DBS and recruitment checks in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration records were fully completed with no gaps, and regular spot checks by care coordinators ensured safe medicines support.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently praised carers as kind, caring and respectful, with many comments such as '10 out of 10'.
  - Published: 2021-10-30
- **leadership** _(minor)_
  - Evidence: People we spoke with told us they did not know the registered manager and did not have any contact with them.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: Staff told us that as part of the safeguarding training, they were informed of the principles of the MCA but did not receive in depth training.
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: Most people told us that they had not received a visit from the registered manager or the care coordinator, and had not taken part in the planning of their care.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: Not great. They don't come at regular times, and don't always call when they are late.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: There were no designated accident/incident forms completed which meant that it was difficult to audit the amount of episodes and what actions the provider had taken.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: Audits had failed to highlight that there were no detailed plans in place for some risks identified during people's assessment.
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: Possible risks were identified but an assessment had not been carried out and guidance for care workers on how to reduce these risks had not been provided.
  - Published: 2021-10-30

### responsive

- Finding
  - Feedback and quality surveys
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Accident and incident recording
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and risk management
  - Published: 2021-10-30

### well_led

- Finding
  - Staff support and team meetings
  - Published: 2021-10-30
- Finding
  - Leadership visibility and engagement
  - Published: 2021-10-30
- Finding
  - Governance and quality audits
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-745146002

HomeCare Compass is an independent guide and is not affiliated with the CQC.