# MaK Healthcare

*Operated by MaK Personnel Limited.*

MaK Healthcare is a CQC-regulated home-care agency in Great Yarmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2022

## Practical info

- Postcode: NR30 2QD
- Registered manager: Russell, Olivia
- Local authority: Norfolk
- Region: East
- City: Great Yarmouth
- Last CQC check: 10/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-26
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2022-11-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-26

### Other

- Finding
  - Evidence: Regular feedback questionnaires, supervision and team meetings supporting open, inclusive culture
  - Published: 2022-11-26
- Finding
  - Evidence: Collaborative working with healthcare professionals and external agencies to meet complex needs
  - Published: 2022-11-26
- Finding
  - Evidence: Effective infection prevention and control practices including adequate PPE supply and COVID-19 procedures
  - Published: 2022-11-26
- Finding
  - Evidence: Robust medication management with monthly audits, competency checks and clear PRN protocols
  - Published: 2022-11-26
- Finding
  - Evidence: Strong registered manager praised by staff, people and healthcare professionals as approachable, empathetic and professional
  - Published: 2022-11-26
- Finding
  - Evidence: Personalised, person-centred care plans with detailed individual preferences and risk assessments
  - Published: 2022-11-26
- Finding
  - Evidence: Consistent staff teams assigned to people, supporting continuity of care and covering absences effectively
  - Published: 2022-11-26
- Finding
  - Evidence: People and relatives described staff as kind, competent and caring, going out of their way to meet people's needs
  - Published: 2022-11-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-26
- Finding
  - Using medicines safely
  - Published: 2022-11-26
- Finding
  - Staffing and recruitment
  - Published: 2022-11-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-26
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-11-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7450781709

HomeCare Compass is an independent guide and is not affiliated with the CQC.