# Corbett Court

*Operated by Yourlife Management Services Limited.*

Corbett Court is a CQC-regulated home-care agency in Burgess Hill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2020

## Practical info

- Postcode: RH15 9DD
- Registered manager: Nightingale, Mandy Jane
- Local authority: West Sussex
- Region: South East
- City: Burgess Hill
- Last CQC check: 04/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-02-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-02-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-02-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-02-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-02-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-02-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-02-04

### Other

- Finding
  - Evidence: Open, transparent culture with approachable management and strong staff morale
  - Published: 2021-01-30
- Finding
  - Evidence: Robust quality assurance including bimonthly internal audits, spot checks, annual surveys, and monthly staff meetings
  - Published: 2021-01-30
- Finding
  - Evidence: 100% of survey respondents rated care workers as caring and kind and felt supported to be independent
  - Published: 2021-01-30
- Finding
  - Evidence: Person-centred care plans reviewed every three months with involvement from people, families, and healthcare professionals
  - Published: 2021-01-30
- Finding
  - Evidence: Regular supervisions, appraisals, and training including nationally recognised qualifications at Level 2 and above
  - Published: 2021-01-30
- Finding
  - Evidence: Staff trained in MCA and DoLS; care plans signed by people to evidence consent
  - Published: 2021-01-30
- Finding
  - Evidence: Medicines managed safely with regular staff competency assessments and MAR chart completion
  - Published: 2021-01-30
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment procedures including DBS checks and induction shadowing
  - Published: 2021-01-30
- Finding
  - Evidence: People felt safe and staff were knowledgeable in recognising signs of abuse and reporting procedures
  - Published: 2021-01-30

### responsive

- Finding
  - End of life care and support
  - Published: 2020-02-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-02-04
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-02-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-02-04
- Finding
  - Preventing and controlling infection
  - Published: 2020-02-04
- Finding
  - Using medicines safely
  - Published: 2020-02-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-02-04
- Finding
  - Continuous learning and improving care
  - Published: 2020-02-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-02-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-02-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-02-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-741424274

HomeCare Compass is an independent guide and is not affiliated with the CQC.