# Social Care Reablement - Forde

*Operated by Devon County Council.*

Social Care Reablement - Forde is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/06/2019

## Practical info

- Postcode: TQ12 4XX
- Registered manager: Suddick, Lianne
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 19/Jun/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Translation application planned for staff phones to support people whose first language is not English
  - Published: 2021-10-30
- Finding
  - Evidence: Good Mental Capacity Act awareness; capacity assessed prior to referral
  - Published: 2021-10-30
- Finding
  - Evidence: Flexible, person-centred reablement approach using 'confidence ladder' goal review tool
  - Published: 2021-10-30
- Finding
  - Evidence: Robust monthly audits covering goal plans, risk assessments, visit timings, accidents and complaints
  - Published: 2021-10-30
- Finding
  - Evidence: Service won Devon County Council STAR award three years in succession based on people's feedback
  - Published: 2021-10-30
- Finding
  - Evidence: High satisfaction scores; all questionnaire responses described service as 'excellent' or 'good'
  - Published: 2021-10-30
- Finding
  - Evidence: Strong multidisciplinary working with physiotherapists, occupational therapists and community nursing
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision every two months and annual appraisals
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment practices including DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: No missed visits reported; staff contacted people proactively if running late
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager maintained effective working relationships with external professionals and agencies, including integration with Torbay and South Devon NHS Foundation Trust.
  - Published: 2019-06-19
- Finding
  - Evidence: Flexible, personalised reablement goal plans continually reviewed to promote independence.
  - Published: 2019-06-19
- Finding
  - Evidence: People treated with kindness, compassion, dignity and respect; cultural and spiritual needs respected.
  - Published: 2019-06-19
- Finding
  - Evidence: Effective governance and quality assurance systems including monthly reviews and a service improvement plan.
  - Published: 2019-06-19
- Finding
  - Evidence: Strong multi-disciplinary working with physiotherapists, occupational therapists, district nurses and GPs.
  - Published: 2019-06-19
- Finding
  - Evidence: Staff were well-supported with regular supervision, appraisal, and training including the Care Certificate and health and social care diploma.
  - Published: 2019-06-19
- Finding
  - Evidence: People felt safe and staff completed detailed risk assessments covering personal care, falls and environment.
  - Published: 2019-06-19
- Finding
  - Evidence: Highly responsive management of emergency transfer of 75 care packages from another provider within four days, with person-centred care plans completed for each individual.
  - Published: 2019-06-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-740913983

HomeCare Compass is an independent guide and is not affiliated with the CQC.