# Carers Trust North Bucks & Milton Keynes

*Operated by East Midlands Crossroads-Caring For Carers.*

Carers Trust North Bucks & Milton Keynes is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/04/2022

## Practical info

- Postcode: MK19 6DG
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Milton Keynes
- Last CQC check: 29/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-29
- Finding
  - Staff working with other agencies and supporting people to access healthcare
  - Published: 2022-04-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-29

### Other

- Finding
  - Evidence: Manager was engaged, open and transparent throughout the inspection
  - Published: 2022-04-29
- Finding
  - Evidence: Staff worked effectively with health professionals such as occupational therapists and physiotherapists
  - Published: 2022-04-29
- Finding
  - Evidence: Complaints procedure in place and complaints investigated within specified timeframes
  - Published: 2022-04-29
- Finding
  - Evidence: Consistent staff team who knew people well
  - Published: 2022-04-29
- Finding
  - Evidence: Appropriate use of PPE and adherence to COVID-19 government guidance
  - Published: 2022-04-29
- Finding
  - Evidence: Staff respected privacy, dignity and promoted independence
  - Published: 2022-04-29
- Finding
  - Evidence: People and relatives consistently positive about kind, caring and compassionate staff
  - Published: 2022-04-29
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate and induction with shadow shifts
  - Published: 2022-04-29
- Finding
  - Evidence: Staff recruited safely with references and DBS checks completed before starting
  - Published: 2022-04-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-29
- Finding
  - Staffing and recruitment
  - Published: 2022-04-29
- Finding
  - Using medicines safely
  - Published: 2022-04-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-29

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7386951561

HomeCare Compass is an independent guide and is not affiliated with the CQC.