# Be Helpful

*Operated by Mrs Grace Polly Sandywell.*

Be Helpful is a CQC-regulated home-care agency in Congleton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/11/2021

## Practical info

- Postcode: CW12 1EZ
- Registered manager: Sandywell, Jason
- Local authority: Cheshire East
- Region: North West
- City: Congleton
- Last CQC check: 12/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-11-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-11-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-11-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-11-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-11-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-11-12
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2021-11-12

### Other

- Finding
  - Evidence: Recruitment procedures were safe with pre-employment checks carried out.
  - Published: 2021-11-12
- Finding
  - Evidence: District nurse praised compassionate end of life care that went beyond what would be reasonably expected.
  - Published: 2021-11-12
- Finding
  - Evidence: Management team were open, transparent, approachable and responsive throughout the inspection.
  - Published: 2021-11-12
- Finding
  - Evidence: Complaints policy was in place and complaints were dealt with in line with policy; numerous compliments recorded.
  - Published: 2021-11-12
- Finding
  - Evidence: Health and social care professionals spoke highly of the standard of care and collaborative working.
  - Published: 2021-11-12
- Finding
  - Evidence: Care plans reflected people's individual needs, characteristics, and personal preferences.
  - Published: 2021-11-12
- Finding
  - Evidence: Staff received training on a range of subjects and had access to appropriate PPE in accordance with government guidelines.
  - Published: 2021-11-12
- Finding
  - Evidence: Staff rotas developed using an electronic call monitoring system, reducing the risk of missed calls.
  - Published: 2021-11-12
- Finding
  - Evidence: People felt safe and were unanimous in their praise for the standard of care and services received.
  - Published: 2021-11-12
- **infection_control** _(moderate)_
  - Evidence: Due to an oversight staff were not being tested for COVID-19 in accordance with government guidelines. Weekly PCR tests were in place, but staff were not also utilising Rapid Lateral Flow test.
  - Published: 2021-11-12
- **record_keeping** _(moderate)_
  - Evidence: Records were not clear on how much medicine was administered when people were prescribed medicines with a variable dose or on a when required basis.
  - Published: 2021-11-12

### responsive

- Finding
  - End of life care and support
  - Published: 2021-11-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-11-12
- Finding
  - Meeting people's communication needs
  - Published: 2021-11-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-11-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-11-12
- Finding
  - Staffing and recruitment
  - Published: 2021-11-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-11-12
- Finding
  - Using medicines safely
  - Published: 2021-11-12
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2021-11-12

### well_led

- Finding
  - Duty of candour
  - Published: 2021-11-12
- Finding
  - Promoting a positive culture; engaging people, staff and partners
  - Published: 2021-11-12
- Finding
  - Continuous learning and improving care; governance and risk management
  - Published: 2021-11-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7386412181

HomeCare Compass is an independent guide and is not affiliated with the CQC.