# My Homecare Kingston

*Operated by My Homecare Kingston Ltd.*

My Homecare Kingston is a CQC-regulated home-care agency in New Malden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/09/2021

## Practical info

- Postcode: KT3 4BH
- Registered manager: Lee, Anjeong
- Local authority: Kingston upon Thames
- Region: London
- City: New Malden
- Last CQC check: 11/Sep/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life wishes were recorded and accessible to staff where appropriate
  - Published: 2022-11-11
- Finding
  - Evidence: Learning from incidents was shared via WhatsApp group and weekly virtual staff meetings
  - Published: 2022-11-11
- Finding
  - Evidence: Systems were in place to monitor quality including spot checks, medicines record audits and staff call monitoring
  - Published: 2022-11-11
- Finding
  - Evidence: The registered manager promoted a positive, person-centred culture with responsive communication and timely complaint resolution
  - Published: 2022-11-11
- Finding
  - Evidence: Regular documented one-to-one supervisions were carried out with all care staff
  - Published: 2022-11-11
- Finding
  - Evidence: Staff received regular training including safeguarding, manual handling and infection control, and felt well supported by management
  - Published: 2022-11-11
- Finding
  - Evidence: Safe recruitment practices including DBS checks, identity checks and references were in place
  - Published: 2022-11-11
- Finding
  - Evidence: Relatives consistently praised staff as caring, respectful and punctual, with one stating 'You cannot fault them – wonderful'
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7371360770

HomeCare Compass is an independent guide and is not affiliated with the CQC.