# Right at Home Ashby, Burton & Uttoxeter

*Operated by 7Jay Home Care Ltd.*

Right at Home Ashby, Burton & Uttoxeter is a CQC-regulated home-care agency in Burton-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: DE14 1DP
- Registered manager: Rowland, Melanie
- Local authority: Staffordshire
- Region: West Midlands
- City: Burton-on-trent
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-17
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-01-17
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-01-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-17

### Other

- Finding
  - Evidence: Registered manager actively participated in care calls, maintaining direct knowledge of people's routines and needs.
  - Published: 2023-01-17
- Finding
  - Evidence: Strong partnership working with ICB, physiotherapists, occupational therapists, Skills for Care, and peer registered managers.
  - Published: 2023-01-17
- Finding
  - Evidence: Robust governance including regular audits, spot checks, supervision, staff surveys, and incident monitoring with lessons learned.
  - Published: 2023-01-17
- Finding
  - Evidence: Effective use of technology to support people's independence and keep remote relatives informed and reassured.
  - Published: 2023-01-17
- Finding
  - Evidence: Outstanding end of life care, including bespoke emotional support for people and families and creative person-centred interventions.
  - Published: 2023-01-17
- Finding
  - Evidence: Medicines managed safely with electronic MAR records completed daily and regular staff competency checks.
  - Published: 2023-01-17
- Finding
  - Evidence: Strong safeguarding culture with appropriate referrals made, all staff trained, and clear escalation pathways understood by staff.
  - Published: 2023-01-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-17
- Finding
  - End of life care and support
  - Published: 2023-01-17
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2023-01-17
- Finding
  - Planning personalised care to ensure people have choice, control and continuity of care
  - Published: 2023-01-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-17
- Finding
  - Using medicines safely
  - Published: 2023-01-17
- Finding
  - Staffing and recruitment
  - Published: 2023-01-17
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-01-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-17
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2023-01-17
- Finding
  - Working in partnership with others
  - Published: 2023-01-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7355560047

HomeCare Compass is an independent guide and is not affiliated with the CQC.