# Clover Support Group

*Operated by Clover Support Group Ltd.*

Clover Support Group is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/08/2021

## Practical info

- Postcode: CM18 7BL
- Registered manager: Bediako, Angela
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 06/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-02
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-03-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-02

### Other

- Finding
  - Evidence: Strong infection prevention practices including PPE and COVID-19 management
  - Published: 2022-03-02
- Finding
  - Evidence: Effective governance with monthly audits, spot checks and partnership working with health professionals
  - Published: 2022-03-02
- Finding
  - Evidence: Personalised care plans involving people and relatives in assessment and reviews
  - Published: 2022-03-02
- Finding
  - Evidence: Comprehensive induction, regular training and supervisions; staff felt supported and valued
  - Published: 2022-03-02
- Finding
  - Evidence: Consistent small staff team who knew people well, with no late or missed visits
  - Published: 2022-03-02
- Finding
  - Evidence: People received medicines as prescribed with staff competency assessed by the registered manager
  - Published: 2022-03-02
- Finding
  - Evidence: Risks to people's safety assessed and reviewed regularly with prompt response to changing needs
  - Published: 2022-03-02
- **end_of_life_care** _(minor)_
  - Evidence: People's end of life care wishes had been considered during the provider's initial assessment, however this information lacked detail.
  - Published: 2022-03-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-03-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-02
- Finding
  - Using medicines safely
  - Published: 2022-03-02
- Finding
  - Staffing and recruitment
  - Published: 2022-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-02

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-03-02
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-03-02
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7350992186

HomeCare Compass is an independent guide and is not affiliated with the CQC.