# Wyville Home Care Services Limited

Wyville Home Care Services Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/06/2021

## Practical info

- Postcode: LE3 1HR
- Registered manager: Patel, Jaineel
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 12/Jun/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Electronic care management system used to monitor staff punctuality, care delivery and identify trends
  - Published: 2021-06-19
- Finding
  - Evidence: People and relatives involved in care planning and reviews; high satisfaction rates in surveys
  - Published: 2021-06-19
- Finding
  - Evidence: Good partnership working with health and social care professionals; positive external feedback received
  - Published: 2021-06-19
- Finding
  - Evidence: Registered manager accessible, approachable and proactive in quality monitoring including unannounced spot checks
  - Published: 2021-06-19
- Finding
  - Evidence: Consistent small staff team providing reliable, punctual visits with timely communication of any changes
  - Published: 2021-06-19
- Finding
  - Evidence: Person-centred care with care plans reflecting individual preferences, cultural needs and independence promotion
  - Published: 2021-06-19
- Finding
  - Evidence: Staff completed thorough induction, essential training and care certificate; regular supervisions held
  - Published: 2021-06-19
- Finding
  - Evidence: Strong infection prevention and control practices including COVID-19 PPE and contingency planning
  - Published: 2021-06-19
- Finding
  - Evidence: Medicines managed safely with regular audits and competency checks on staff
  - Published: 2021-06-19
- Finding
  - Evidence: People felt safe with well-trained staff; risks assessed, monitored and regularly reviewed
  - Published: 2021-06-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7343921026

HomeCare Compass is an independent guide and is not affiliated with the CQC.