# Isle of Wight Council, Sea Street Offices, County Hall

*Operated by Isle of Wight Council.*

Isle of Wight Council, Sea Street Offices, County Hall is a CQC-regulated home-care agency in Newport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2021

## Practical info

- Postcode: PO30 1UD
- Registered manager: Davies, Amanda
- Local authority: Isle of Wight
- Region: South East
- City: Newport
- Last CQC check: 16/Jan/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: COVID-19 infection control measures were promptly implemented, including weekly staff testing and updated PPE protocols.
  - Published: 2024-02-24
- Finding
  - Evidence: Low staff turnover and positive staff satisfaction reported; staff felt well-supported by management.
  - Published: 2024-02-24
- Finding
  - Evidence: A service improvement plan was maintained, with a mock inspection completed in August 2020 and minor improvements actioned.
  - Published: 2024-02-24
- Finding
  - Evidence: Strong multi-agency working with local NHS hospital, community services and social care professionals.
  - Published: 2024-02-24
- Finding
  - Evidence: The service promoted independence as its primary goal, with reablement goals embedded in care plans.
  - Published: 2024-02-24
- Finding
  - Evidence: People were involved in care planning from pre-service assessment through to review; assessments and care plans were signed by people.
  - Published: 2024-02-24
- Finding
  - Evidence: Staff received regular induction, annual training refreshes, one-to-one supervision and unannounced observational visits.
  - Published: 2024-02-24
- Finding
  - Evidence: Medicines management was thorough, with MAR audits, competency assessments and clear procedures following any errors.
  - Published: 2024-02-24
- Finding
  - Evidence: Safe and robust recruitment procedures were followed to ensure only suitable staff were employed.
  - Published: 2024-02-24
- Finding
  - Evidence: Risk assessments were comprehensive, covering mobility, equipment, health, medicines, personal care and home environment.
  - Published: 2024-02-24
- Finding
  - Evidence: Robust safeguarding systems in place; staff trained and clear on reporting responsibilities including escalation to CQC and local authority.
  - Published: 2024-02-24
- Finding
  - Evidence: People felt safe and staff were described as kind, caring and professional by all people and relatives spoken with.
  - Published: 2024-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7343257505

HomeCare Compass is an independent guide and is not affiliated with the CQC.