# Pride Home Care

*Operated by Pride Home Care Limited.*

Pride Home Care is a CQC-regulated home-care agency in Attleborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/06/2022

## Practical info

- Postcode: NR17 2AE
- Registered manager: Lucas, Tessa
- Local authority: Norfolk
- Region: East
- City: Attleborough
- Last CQC check: 29/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Working in partnership with hospitals on discharge reviews to involve people in their care packages
  - Published: 2022-09-01
- Finding
  - Evidence: Complaints reviewed thoroughly with written outcomes communicated to complainants
  - Published: 2022-09-01
- Finding
  - Evidence: Registered manager approachable; people felt comfortable raising concerns and being listened to
  - Published: 2022-09-01
- Finding
  - Evidence: Appropriate infection prevention and control procedures, with PPE worn in line with guidance
  - Published: 2022-09-01
- Finding
  - Evidence: Care plans and risk assessments accessible to staff via mobile devices with current information
  - Published: 2022-09-01
- Finding
  - Evidence: Electronic system used to monitor deployment of staff and alert to late calls
  - Published: 2022-09-01
- Finding
  - Evidence: Staff felt staffing levels had improved and there were always enough staff to support people safely
  - Published: 2022-09-01
- Finding
  - Evidence: Staff completed safeguarding training and were confident on how to report concerns
  - Published: 2022-09-01
- Finding
  - Evidence: Registered manager took immediate action to strengthen medicines recording when issues were raised
  - Published: 2022-09-01
- **record_keeping** _(minor)_
  - Evidence: a risk assessment was missing on the day of the inspection relating to a staff member, in addition to reasons for some staff leaving previous roles was not detailed.
  - Published: 2022-09-01
- **staff_competency** _(moderate)_
  - Evidence: inspection findings identified the need for a greater focus on the recording processes relating to supporting people with their medicines.
  - Published: 2022-09-01
- **missed_or_late_visits** _(moderate)_
  - Evidence: Not all people were clear on who would be supporting them and when. A person told us, 'The time varies (of the calls), we used to get a rota but we don't now'.
  - Published: 2022-09-01
- **record_keeping** _(moderate)_
  - Evidence: Care plans required greater detail where people would sometimes self-administer their own medicines, or when people refused their medicines.
  - Published: 2022-09-01
- **governance** _(critical)_
  - Evidence: Systems were not robust enough to demonstrate medicines were effectively managed. This placed people at risk of harm. This was a repeated breach of regulation 17 (Good Governance).
  - Published: 2022-09-01
- **medication_management** _(critical)_
  - Evidence: Documentation did not demonstrate that medicated patches were applied in line with manufacture's guidance. Staff were not recording the location of the application or removal of the transdermal patch.
  - Published: 2022-09-01
- **medication_management** _(critical)_
  - Evidence: Medicines oversight was not robust. We identified examples where the electronic medicines administration record (MAR) had not been completed.
  - Published: 2022-09-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-01
- Finding
  - Staffing and recruitment
  - Published: 2022-09-01
- Finding
  - Using medicines safely
  - Published: 2022-09-01

### well_led

- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-09-01
- Finding
  - Working in partnership with others
  - Published: 2022-09-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-01
- Finding
  - Promoting a positive culture / continuous learning / managers and staff clear about roles and risks
  - Published: 2022-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-7343051457

HomeCare Compass is an independent guide and is not affiliated with the CQC.